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Governance / Website

Terms of Use

Enterprise-grade rules for using the RETASYS public website, evaluating our system and opening a pilot conversation.

Effective 22 July 2026 · Version 1.0

1. Scope and acceptance

These Terms of Use (“Terms”) govern access to and use of this RETASYS website, its content, forms and related public-facing features (the “Website”). By accessing or using the Website, you agree to these Terms. If you use the Website for an organisation, you represent that you are authorised to bind that organisation.

The Website is intended primarily for business users. It does not itself provide access to the RETASYS platform, create a customer relationship, or replace a signed pilot, subscription, data processing, services or other commercial agreement.

2. About RETASYS

RETASYS is a retail intelligent systems business operating from Israel. References to “RETASYS”, “we”, “us” and “our” mean the operator of the RETASYS business and Website. Questions may be sent to edi@retasys.com.

3. Website information; no binding offer

Website content is provided for general business information and discussion. Product descriptions, roadmaps, pilot timing, availability, performance targets, integrations and outcomes are illustrative and may change. Nothing on the Website is a binding offer, warranty, service level, professional advice or promise of results.

No order, pilot or commercial commitment is accepted unless confirmed in a separate written agreement signed by authorised representatives of both parties. If a signed agreement conflicts with these Terms, the signed agreement controls for its subject matter.

4. Agent and decision-support information

RETASYS may describe agent-assisted catalog, sales and operational capabilities. Agent and automated outputs may be incomplete, probabilistic or context-dependent and require appropriate human review. Website content and demonstrations must not be relied upon for safety-critical, legal, financial, employment or other high-impact decisions. Production controls, permitted data, human oversight, security responsibilities and allocation of risk will be defined in the applicable customer agreement.

5. Pilot and contact requests

You must provide accurate, current business contact information and have authority to submit it. Do not submit passwords, payment data, health information, government identifiers, trade secrets or other sensitive or confidential information through the Website form.

Submitting a request authorises RETASYS to contact you about that request. It does not guarantee acceptance, exclusivity, availability or any particular response time. Personal information is handled under the Privacy Notice.

6. Acceptable use

You may not use the Website to:

  • violate applicable law or third-party rights;
  • introduce malware, attempt unauthorised access, disrupt availability, bypass security or test vulnerabilities without written permission;
  • scrape, harvest or systematically extract content or personal data, except as allowed by mandatory law;
  • impersonate another person or misrepresent authority or affiliation;
  • reverse engineer Website components, or use content to train or improve a competing model or service, except where such restriction is prohibited by law; or
  • send unlawful, harmful, deceptive or unsolicited material.

7. Intellectual property

The Website, RETASYS and RITA names, branding, designs, text, graphics, product concepts, software-related materials and other content are owned by RETASYS or its licensors and are protected by intellectual property laws. Subject to these Terms, RETASYS grants you a limited, revocable, non-exclusive, non-transferable right to view the Website for legitimate internal business evaluation. No other licence is granted.

8. Feedback and submissions

If you voluntarily provide non-confidential suggestions or feedback, you grant RETASYS a worldwide, perpetual, irrevocable, royalty-free right to use and incorporate it without restriction or payment. This does not transfer ownership of your pre-existing materials or confidential information covered by a separate written agreement.

9. Third-party services and links

The Website may rely on or link to third-party hosting, form-delivery or other services. RETASYS does not control third-party websites and is not responsible for their content, availability or practices. Third-party services may be subject to their own terms and privacy notices.

10. Availability and security

We may change, suspend or discontinue any part of the Website at any time. We use reasonable safeguards, but no internet service is completely secure or uninterrupted. You are responsible for using appropriate device, browser and network protections.

11. Disclaimer of warranties

To the maximum extent permitted by law, the Website and all content are provided “as is” and “as available”. RETASYS disclaims all express, implied and statutory warranties, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability and freedom from harmful code. Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.

12. Limitation of liability

To the maximum extent permitted by law, RETASYS and its founders, affiliates, officers, employees, contractors and licensors will not be liable for indirect, incidental, special, exemplary, punitive or consequential loss, or for loss of profit, revenue, business, goodwill, data or anticipated savings, arising from the Website. Their aggregate liability arising from the Website will not exceed USD 100. These limits do not apply to fraud, wilful misconduct, death or personal injury caused by negligence, or liability that cannot lawfully be limited.

13. Indemnity

If you use the Website on behalf of a business, you will defend and indemnify RETASYS against third-party claims, damages and reasonable costs arising from your unlawful use of the Website, your submitted content, or your material breach of these Terms, except to the extent caused by RETASYS.

14. Governing law and disputes

These Terms are governed by the laws of the State of Israel, without regard to conflict-of-laws rules. Subject to any mandatory law, the competent courts of Tel Aviv–Jaffa, Israel will have exclusive jurisdiction. Before filing a claim, each party should give written notice and allow 30 days for good-faith resolution.

15. Changes; general terms

We may update these Terms prospectively by posting a revised version and effective date. Material changes will not retroactively expand our rights over previously submitted personal information without appropriate notice or consent where required.

If any provision is unenforceable, it will be limited to the minimum extent necessary and the remainder will continue. Failure to enforce a provision is not a waiver. These Terms are the entire agreement concerning public Website use and do not create a partnership, agency, employment or fiduciary relationship.