Meet the question behind the search.
Help shoppers explain what they need through text, voice or video, using the same approved product context.
RITA is designed to help shoppers explore, compare and decide, online or in store. Approved product knowledge supports each conversation, with a human handoff when it matters.

Help shoppers explain what they need through text, voice or video, using the same approved product context.
Connect product differences to a shopper’s needs instead of repeating a list of specifications.
Keep the human moment in the journey. Questions that need judgment can move to the right member of your team.
An introduction to RITA and the vision for agent-guided product conversations.
See how approved product knowledge can help shoppers compare, choose and reach a human when needed.
A better catalog. A more useful conversation. A clearer next action. Tell us where your team wants to start.
Share your challenge and we’ll explore whether a CES pilot is the right fit.
Interested in AIS or OPS? Join the conversation as these products take shape.
Already using CES? Log in to your workspace →
Email our team about your catalog, your retail operation or a possible pilot.
Email our teamedi@retasys.com